Shipping Policy

Last Updated: October 26, 2023

Thank you for shopping at Star North (jenaro.top)! We’re committed to delivering your products efficiently and reliably.

Order Processing Time

All orders placed on jenaro.top are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons or promotional periods. We appreciate your patience.

Shipping Methods and Delivery Estimates

We partner with reputable carriers to offer various shipping options to best suit your needs. Available shipping methods and estimated delivery times will be presented at checkout based on your location and selected items. Standard shipping generally takes 3-7 business days after processing, while expedited options are also available for faster delivery.

Delivery estimates are calculated from the time your order ships, not from the time you place your order.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

  • Free Shipping: We are pleased to offer FREE standard shipping on all orders over $50 USD within the continental United States and eligible EU countries.
  • For orders under $50 USD, shipping costs will vary depending on the selected shipping method and destination.

International Shipping

Star North currently ships to customers in the United States (US) and select countries within the European Union (EU).

International shipping costs and estimated delivery times will be calculated at checkout based on your location. Please be aware that international shipments may be subject to customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the customer and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the status of your package directly on the carrier’s website.

Missing or Damaged Orders

If you receive a damaged product or if your order is missing, please contact us immediately at [email protected] with your order number and photos of the damage (if applicable). We will work with you to resolve the issue as quickly as possible.

Incorrect Shipping Address

It is the customer’s responsibility to ensure the shipping address is correct. If an incorrect address is provided and the package is returned to us, the customer will be responsible for the re-shipping costs. Please double-check your address details before confirming your order.

Contact Us

If you have any questions about our Shipping Policy, please do not hesitate to contact us:

  • Company Name: Star North
  • Website: jenaro.top
  • Email: [email protected]
  • Phone: 816-806-9373
  • Address: 923 Sun Valley Road, KANSAS CITY, MO, US