Refund and Returns Policy
At Star North, we want you to be completely satisfied with your purchase from jenaro.top. If for any reason you are not entirely happy, we offer a straightforward return policy.
30-Day Return Policy
You have 30 calendar days from the date you received your item to request a return. After 30 days, unfortunately, we can no longer offer you a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Items that are worn, damaged, or not in their original condition may not be eligible for a refund or may be subject to a restocking fee.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants).
- Custom products (such as special orders or personalized items).
- Personal care goods (such as beauty products once opened).
- Gift cards.
- Downloaded software products.
Please contact us if you have questions or concerns about your specific item.
How to Start a Return
To start a return, please contact us at [email protected] or call us at 816-806-9373. Please provide your order number and the reason for your return. We will provide you with instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Shipping Returns
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: 816-806-9373
- Address: Star North, 923 Sun Valley Road, KANSAS CITY, MO, US
Last Updated: July 26, 2024